File a Claim

To view how to file a claim, please select the type of claim you would like to submit below.

Most of the time, your medical service provider will submit the claim on your behalf. However, for those times you actually need to make a claim, you may do so using any of the following methods.

Email

Scan your receipts (with diagnosis codes) and email them to CG Atlantic Medical & Life noting your name and certificate number.

Walk-in

Bring in your receipts (with diagnosis codes) and your Medical ID card. We will take a copy for you and will mail your reimbursement when it is ready.

Mail-in

Send a copy of your receipts (with diagnosis codes) noting your name and certificate number. Please be sure to include a contact number in case we have any questions.


Did you know?

Your claims history is available on the Medical Web Portal. If you haven't signed up yet, please contact us.

For most accidents, the police will attend the scene. But did you know that you do not have to wait on the police report to get your claim started with us? Immediately following your loss/incident please call, email or visit us so that we can start the process to ensure a quick turnaround time.

Email

Complete your claim form and email them to CG Atlantic General noting your name and policy number.

Walk-in

Bring in your completed claim form along with two estimates from repair providers of your choice.

WhatsApp

Please feel free to get your claim process started by sending us a WhatsApp message at (242) 357-3265 noting your name and policy number along with a brief description of your incident.

For any queries please contact us at (242) 502-4366 or email our Claims Department directly.


Important

Motor accidents or thefts should be reported to our Claims Department as soon as possible and certainly within 14 days, even if you feel you will not need to make a claim.

Property damage or loss should be reported to our Claims Department as soon as possible and certainly within 30 days.

For both motor and property claims, please do not have any repairs made until we have been notified and the damage has been inspected.

Please call us at (242) 502-4366 or email our Claims Department as soon as possible so that we may arrange for our loss adjuster to contact you to facilitate the processing of your claim.